WASHINGTON – AirTran Airways apologized Friday to nine Muslims kicked off a New Year's Day flight to Florida after other passengers reported hearing a suspicious remark about airplane security. One of the passengers said the confusion started at Reagan National Airport just outside Washington, D.C., when he talked about the safest place to sit on an airplane.
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(Photo: AP Images / John Bazemore)A Skytanking employee works to refuel an Airtran jet at Hartsfield Jackson Atlanta International Airport in Atlanta Wednesday May 28, 2008.
Orlando, Fla.-based AirTran said in a statement that it refunded the passengers' air fare and planned to reimburse them for replacement tickets they bought on US Airways. AirTran also offered to take the passengers back to Washington free of charge.
"We apologize to all of the passengers — to the nine who had to undergo extensive interviews from the authorities and to the 95 who ultimately made the flight," the statement said. "Nobody on Flight 175 reached their destination on time on New Year's Day, and we regret it."
AirTran said the incident was a misunderstanding, but the steps taken were necessary.
Two U.S. Muslim advocacy groups, however, were critical of the airline's actions. The Muslim Public Affairs Council called on federal officials Friday to open an investigation. And the Council for American-Islamic Relations filed a complaint with the U.S. Department of Transportation, saying "It is incumbent on any airline to ensure that members of the traveling public are not singled out or mistreated based on their perceived race, religion or national origin."
Bill Adams, a DOT spokesperson, said the department thoroughly investigates discrimination complaints but would not comment further.
One of the Muslim passengers, Atif Irfan, said the family probably would not fly home with AirTran because members had already booked tickets on another airline, but appreciated the apology.
"It's definitely nice to hear," he said.
Irfan said when he boarded the flight Thursday, he mentioned something to his wife and sister-in-law about having to sit in the back. His sister-in-law replied that she believed the back of the airplane was the safest, but Irfan believed it was better to be by the wings.
"She said, 'Yes, I guess it makes sense not to be close to the engine in case something happens,'" Irfan recalled Friday. "It was a very benign conversation."
Shortly after taking their seats, members of the group were approached by federal air marshals and taken off the plane, Irfan said. They stood in the jet bridge connected to the airport and answered questions while other passengers exited and glared at them.
Irfan said he thought he and the others were profiled because of their appearance. The men had beards and the women wore headscarves, traditional Muslim attire.
"My wife and I are generally very careful about what we say when we step on the plane," he said, adding that they have received suspicious looks in the past. "We're used to this sort of thing — but obviously not to this extent."
Irfan, 29, is a lawyer who lives in Alexandria, Va. He was traveling to a religious retreat in Florida with his wife, along with his brother and his family, including three children, ages 7, 4 and 2. They were joined by his brother's sister-in-law and a family friend.
Federal officials ordered the rest of the passengers from the plane and re-screened them before allowing the flight to depart about two hours behind schedule. The family and friend eventually made it to their destination on a US Airways flight.
Family members were upset that AirTran didn't allow them to book another flight. The airline said in a news release Friday that one of the passengers became irate, made inappropriate comments and had to be escorted away from a gate podium by local law enforcement.
"We felt very disrespected," Irfan said. He said FBI agents had cleared their names and asked AirTran to put them on another flight, but to no avail.
Christopher White, a federal Transportation Security Administration spokesman, said the security concern on the plane was handled appropriately.
White said the pilot, after being informed of the remarks, requested that two federal air marshals on board remove the nine passengers. TSA then alerted authorities, including the FBI, which conducted an investigation.
"Our role, basically, is to determine whether (those) in question pose a threat," FBI spokesman Bill Carter said.
He and White said that once authorities determined there was no security threat, it was up to the airline on how to proceed.
"If the pilot is uncomfortable with someone flying on their plane, that's their decision," White said.
Discount carrier AirTran Airways is a subsidiary of AirTran Holdings Inc. Its hub is in Atlanta.
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Associated Press Writer Jennifer Kay in Miami contributed to this story.
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well, if the muslims are upset about it....just tell them to look in the mirror to see who's to blame.
ASM
In the case of Air Tran, the pilot received a number of reports, not just one.
In your specific case, it sounds like you confronted an old lady that was just after some attention. Maybe she was on medication.
But if she seemed more than intelligent enough to realize what she was asking, then she was being very irresponsible. And, yes, that is troubling.
The airlines do take these factors into consideration.
Wrhalver: Please understand that I have the same concern
about my safety of flying, but I have never complained
about double checking me. One day while of a river cruise, when I called my son about the arrival time to
pick us, one very old lady asked me " are you calling
to put bomb" and I was greatly shocked. If that
lady was sitting close to me at the plane, she could
have called the air hostess and created an uproar.
There are people with halluciations, and some people
will react superficially in claustrophobic atmosphere.
If the airlines are responding to illogical warning
signals from any person, it is simply creating pandemonium for everybody.
A.S. Mathew
Please note in the article that all of the passengers were removed from the flight and re-screened.
If there was any doubt at all, this process would have resolved that.
It sounds to me like once an "alarm" has been sounded, the airlines have no choice but to respond as best they can regardless of the inconvenience to anyone.
If people are having problems with this, there are two options:
1) do not fly
2) keep your mouths closed once on the plane.
If someone sitting next to you in the airport terminal says anything about a bomb, you are supposed to be responsible and report it.
If it means holding up a flight and creating a major inconvenience, then so be it.
There must have some laws that those people who
are creating this harassment and inconvenience to the
passengers must be liable for their irresponsible acts.
Any nut and jerk who hates foreign looking people can say
"he or said this and that", but they escape very easily
but others suffer the most, especially the victims.
What Airtran has done was quite unprofessional and their
apology has no merit at this point. What kind of job
the TSA is doing? If they have any doubt, they double
check everybody. I am a senior citizen and U.S. citizen,
but I had the illfate of passing through a doble checking
in many airport at the northern areas.
If somebody who sat next to me mentioned "he said bomb",
I could have gone through the same fate like the
Muslim victims. Those people who are complimenting
Airtran must undergo such a humiliating experience
like the victims had to suffer, then make the judgment.
shooter, I hear you but I'll bet the pain of the security process is nothing compared to the pain of having your plane hijacked or even worse. Having traveled to Israel in the 80s I can empathize with what you and your girls will encounter, but trust me it is worth it.
It sounds like all of the passengers were affected, not just the Muslims.
We are supposed to be keeping our eyes and ears open to things that are said around us.
It is clear that the pilot felt that the actions taken were necessary based upon what he was hearing.
I really don't know why Air Tran should apologize especially if they followed proper procedures in handling the situation.
Perhaps all flying passengers should check their mouths at the door before taking their seat on the plane.
Truely unfortunate but it's a sign of the world we live in.
unfortunate but after 9/11 not unexpected. I will be flying in March, to my daughters and the security we have to go though is a royal pain. I understand the reason but it is still a pain.