In an effort to prevent any more embarrassing and potentially dangerous incidents while at sea, Carnival Cruise Lines has canceled a dozen upcoming cruises. Meanwhile, the company is performing maintenance on their fleet of ships.
The company made the announcement via Facebook and stated that the ships would be out of service while they are worked on during "multi-week dry dock to complete a comprehensive full-ship makeover."
The company added that guests who have already booked cruises will be entitled to a full refund and also receive compensation for non-refundable travel costs. Those guests will also be rewarded with a 25 percent discount on future cruises.
"We sincerely regret canceling these cruises and disrupting our guests' vacation plans. We are fully committed to applying the recommendations stemming from our fleetwide review and to make whatever investments are needed despite the difficult decision to impact people's vacations," Gerry Cahill, Carnival Cruise Lines' president and CEO, wrote in the statement.
The cruise line company has been the subject of scrutiny after a series of incidents involving some of their ships.
Carnival's Triumph liner was towed to a port in the Gulf of Mexico after an engine fire put it out of commission and left it adrift hundreds of miles offshore February. There were 4,200 passengers and crew aboard who revealed poor sanitary conditions after three days without power.
This is seen as the latest attempt to try and turn around the company's image, but many customers are not happy about the way the cruises were canceled.
"At what point were you going to individually let passengers know. I find out on FB? This is the 2nd Cruise you cancelled!" one customer wrote on the company's Facebook page.
Others who had just finished paying for their cruises were annoyed the announcement was made now and not sooner.
"Just spoke to you people Friday! Finished paying for our stay, and now this! You have my money tied up for 3 weeks!" a customer wrote in Twitter.