Apple has acknowledged some of the damage issues customers were having with the iPhone 5 upon the device's arrival.
The company's Senior Vice President of Worldwide Marketing Phil Schiller answered a customer's email yesterday who stated that his black and slate iPhone 5 came to him with some scuffs, scratches and marks throughout the band around the phone. He also asked Schiller if Apple had any plans to fix these issues with the smartphone.
"Any aluminum product may scratch or chip with use, exposing its natural silver color," replied Schiller. "That is normal."
Upon the iPhone 5's release, there were several reports of dents and scratches on the new device along the chamfered edges right out of the box.
Most of these claims have been made with the black version while the white and silver model appears to not have this problem. This could be because the black iPhone 5 is more popular.
Images displaying the dented and scratched iPhone 5s can be seen on various sites.
The new smartphone features a taller 4-inch display and thinner design at 7.6 mm thick. The new screen is 1136 x 640 pixels resolution with 326 pixels. It also has touch sensors built into it in order to keep the phone as thin as possible.
With the taller screen, applications have been expanded and Apple promises that nothing has been altered or stretched in the process. It also allows for five rows of icons to be displayed on the new iPhone's home screen.
The iPhone 5 features a two-tone design with a metal backing. It is completely made from glass and aluminum. It is said to be 20 percent lighter than the 4S.
Hardware has been greatly improved as well, as the device comes with an A6 chip that can perform at speeds twice as fast as the A5 found in the iPhone 4S. It is also 22 percent smaller than its predecessor.