Way back before the Motorola Moto G wasn't even released yet, the company devised a plan to get ahead of its competitors. Upon release of the Moto G, the phone was equipped with the Android 4.3 Jelly Bean but the OS was quickly amped up to the Android 4.4 Kitkat.
However, the plan has seemingly backfired as Motorola is now facing complaints from users who upgraded their Moto G to Android 4.4 Kitkat. The update was allegedly supposed to enhance the phone's camera, tweak the interface, improve battery life, and fix various bugs.
One of the largest issues that users have faced has been the significant battery drain on the phone. Apparently, the problem was caused by camera-based applications that were running in the background even when not being used. Skype was one of these applications.
Google's only quick fix solution to the problem was to urge users to uninstall all applications that made use of the camera. including the Skype application.
The obvious problem that came with this quick fix was that some customers did not want to delete all those apps, and for example, some needed to use Skype frequently and refused to simply follow the protocol to simply delete an app they needed. Google had doubts that the Skype application was causing the problems and let users decide whether or not to uninstall it.
Battery drain is not the only complaint Motorola users filed to the company's support site. One of the most common complaints has been the loss of mobile signal, the phone suddenly switching to Airplane Mode, and the phone showing notifications about it being in Airplane Mode even when it isn't.
Motorola isn't the only company experiencing this issue with the Android 4.4 Kitkat update. HTC has also been experiencing the same battery drain issues on its HTC One phones. So far, the only remedy is to update to the 4.4.3 version of Android Kitkat that carries the latest fixes to these errors, and where possible, users are asked to try and do that.