Subway, the famed fast food sandwich shop, has come out and formally apologized after reports surfaced that showed the famed 12 inch footlong sandwich did not quite meet specifications.
Subway, the world's largest fast-food chain, was the center of criticism the past few weeks after a customer posted a picture on the internet that showed one of the footlong subs only measuring 11 inches.
"We have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide," according to a company statement.
Subway did acknowledge that it did "regret" the situation and was working with franchises to make sure that food preparation is in line with the company's specifications.
The customer that set off the firestorm was Australian Subway-goer Matt Corby who posted a photograph of his foot-long sandwich on Facebook alongside a tape-measure, revealing it was only 11 inches.
Subway, which has almost 38,000 restaurants in 98 countries, prides itself on making "fresh" 6 or 12-inch subs, with the measurements even becoming embedded in its branding initiatives.
"I for one am glad someone finally said something. Not only are they short ...they never are as "FULL" of meat as they picture them," Facebook user Deborah Rhynes wrote in response to Corby's now viral photo.
In the fallout of what some are dubbing SubwayGate, two unsatisfied customers from New Jersey filed a lawsuit against the sandwich maker over false advertising claims.
John Farley of Evesham and Charles Noah Pendrack of Ocean City acquired the legal services of Stephen DeNittis, saying they visited 17 Subway sandwich franchises with not one sandwich measuring 12 inches.
DeNittis filed the class action lawsuit in New Jersey and he is also prepared to take the case to court in Philadelphia.
"The case is about holding companies to deliver what they've promised," DeNittis told AP.