The name of a victim killed in the Sept. 11, 2001 terrorist attacks appears misspelled in the newly opened memorial at the former site of the World Trade Center (WTC) in New York City.
Jeffrey Schreier's sister, Janice Hart, visited the memorial Sunday only to discover her brother's name misspelled, and told NBC New York that she could not believe it.
The inscription reads "Jeffery" instead of "Jeffrey."
It is the only name reported misspelled out of the 2,983 names carved in the memorial plate, but that one mistake was enough to cause the family distress.
"This is the only place we could go to have some solace, and to see his name engraved incorrectly was very distressing to us," she told the station.
Hart's husband added that seeing the mistake made him feel as if Jeffrey's soul was "now looking down and saying, 'Can't you get my name right?'"
"We regret an error was made by reversing two letters in Jeffrey H. Schreier's name while entering it into our verification database, and we are extremely sorry for the pain this mistake has caused Jeffrey's family," 9/11 memorial spokesperson Michael Frazier said in a statement.
Frazier added, "As soon as we found out about this error we began working on how to make it right, and we're engaged with our fabricators, contractors and the architect to do so."
Mr. Schreier died while working in a mail room of a brokerage firm Cantor Fitzgerald in the north tower. His remains were never recovered.
The National September 11 Memorial & Museum was opened for the public Sunday, during the 10th anniversary of the September 11 attacks.
Two pools located where the WTC towers used to stand honor nearly 3,000 victims, including the six victims of the 1993 attacks, whose names were carved in bronze panels.
Designed by architect Michael Arad and landscape architect Peter Walker, the twin pools are each nearly an acre in size and feature the largest manmade waterfalls in North America.
The waterfalls are described by the 9/11 memorial staff as "a powerful reminder of the largest loss of life resulting from a foreign attack on American soil and the greatest single loss of rescue personnel in American history."