Microsoft Issues Statement on Xbox Live 'Phishing' Scam

Despite recent reports of Xbox Live users suffering a security breach, Microsoft announced that its online network was not hacked.

The company issued a statement on the matter with Xbox Live.

"Xbox LIVE has not been hacked. Microsoft can confirm that there has been no breach to the security of our Xbox LIVE service. In this case, a number of Xbox LIVE members appear to have recently been victim of malicious ‘phishing’ scams (ie. online attempts to acquire personal information such as passwords, user names and credit card details by purporting to be a legitimate company or person). The online safety of Xbox LIVE members remains of the utmost importance, which is why we consistently take measures to protect Xbox LIVE against ever-changing threats,” said Microsoft in the statement.

The company also posted on the issues it is currently trying to resolve.

  • Working closely with affected members who have been in touch with us to investigate and/or resolve any unauthorized changes to their accounts resulting from phishing scams
  • Warning people against opening unsolicited e-mails that may contain spyware and other malware that can access personal information contained on their computer without their knowledge or permission;
  • Reminding all customers that they should be very careful to keep all personal information secure whenever online and never supply e-mail addresses, passwords or credit card information to strangers.

"Microsoft remains vigilant at all times regarding the security of Xbox LIVE customers. As always, Xbox LIVE customers who have any queries or concerns should contact Xbox LIVE Customer Service on 0800 587 1102 or visit,” Microsoft added.

A phishing scam, done by a slew of unknown crooks, targeted United Kingdom’s Xbox Live gamers. These gamers were directed to fake websites that promised free Microsoft points.

Gamers then entered their most personal information that was then stolen by the criminals. Credit card funds were lost and online Xbox Live accounts soon became locked.

Several British players lost up to £200 or approximately $312 in United States currency. Microsoft will offer refunds if users prove they did not reveal passwords. Gamers are advised to change their Xbox Live passwords immediately.

Paul Thompson, 29, spoke to The Sun about this online fraud: "People need to know this is happening."

Earlier this year, nearly 77 million PlayStation PSN network accounts were also hacked.

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